How Does This Work?
All sales on this site contribute a small profit to NZ Adventurer to help fund the time, effort and equipment that goes into producing channel content. By buying these products you're representing the NZA brand plus helping to support further content creation. That is awesome, thank you!
Shipping & Returns, FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at nza-dai-shop@support.fourthwall.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at nza-dai-shop@support.fourthwall.com
Refunds Policies
Product Orders Cancellation Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Cancellation Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at nza-dai-shop@support.fourthwall.com. We’ll be happy to troubleshoot the problem and find a resolution for you.
Printing Methods
We use a range of different printing methods depending on the design and size of the print to ensure a great balance of colour, longitivity and breathibility. Read more about our print methods here.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
Shipping
Depending on what you order - the products are shipped from various locations (US, CA, EU, AU, NZ) and shipping is calculated at checkout.
NZ stock items held in stock at NZA basecamp will ship out via NZ Post as soon we're back from the wilderness.
Most gear, accessories and apparel ship direct from the manufacturer in AU, US, EU, CN and CA so freight is calculated accordingly from those origins and your desired address.
Hats and clothing is made to order.
Delivery Timeframes
Historically most orders are delivered within 2 weeks but sometimes up to 4 weeks.
Order Processing Timeframes
Note that becuase we do a lot of adventures there could be a delay processing some orders until we're back from the wilderness!
*FREE Shipping Offers
Shipping is presently free for orders over USD80 (excludes shipping cost of stickers).
Get FREE shipping on GEAR items when you order 2 or more items from the GEAR collection (doesn't apply to hats or clothing).
These free shipping offers are available for a limited time, current as at May 2026.
International Orders
Will I have to pay any additional taxes on my order if I’m located outside of the US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Clothing, hat and accessories orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service. '